Hardware Support Examples

Hardware Support
Booze, Allen and Hamilton 11/1998 - 02/1999 Project Coordinator/Team Leader/Help Desk Support Worked as a consultant for project Bold Stroke 2.0, the upgrade of over 300 obsolete computers to Pentium 2 desktops and laptops Promoted to Project Coordinator for project Bold Stroke 2.1, the upgrade of an additional 700 computers for all offices in the company Maintained a website for employees to monitor progress of the project and schedule or request service online Managed a team of five entry-level IT personnel Solely responsible for help desk support for the entire project Re-wrote a 48 page training manual

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Ryan A. Somma
ryan@waygate.com